Bon Savvy will accept returns, if in the unlikely event your item arrives damaged or faulty. If you do receive a faulty or incorrect product, please email firstname.lastname@example.org within five days of receiving your parcel.
Please include your full contact details and original invoice number as well as photos showing the state the parcel arrived in. Once we advise that a purchase may be returned, we will issue you with a return authorization number.
Please choose your purchase carefully as Bon Savvy does not accept returns for change of mind. Bon Savvy is unfortunately unable to offer returns on international purchases due to logistical constraints.
Returns must be received within 14 days from confirmation of the returns approval.
Refunds will be credited to the original method of payment.
Once you have received returns approval from Bon Savvy, please pack up the goods using the original packaging and return to the below address, including the original tax invoice with the package. We recommend using Registered Post or trackable courier, Bon Savvy does not take responsibility for returned items lost in transit.
Please address the return package to:
Attention: Product Returns
PO Box 213, Balgowlah NSW 2093
Once the product has been returned to our Sydney Offices we will assess the goods and either replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.